Shipping

For NZ Orders:

Only $5.90 shipping for every order.

Handling time: Parcel will be sent out within 1 - 2 working days of receiving cleared payment.

Delivery time: depends where the item is shipped from as stated in the product page:

For products sent from Auckland is normally overnight in Auckland area, and an extra day to reach other areas in the North Island. It takes 2 - 3 working day to arrive in the South Island and longer to a rural address.
For items shipped directly from overseas is usually around 7-10 working days. It will be delivered by NZ Post once landing in NZ.

Courier service used: NZ Post or occasionally PBT couriers.

For AU Orders:

Up to 3Kg, a flat shipping rate of $6.90 for every order sent from Hong Kong or $17.50 shipping for a order from New Zealand..

Handling time: 1 - 2 working days once payment is cleared.

Delivery Time: Except for those with longer shipping time specified in product page, delivery time is usually 8-12 working days to most metro address in Australia, and extra days to a rural address.

For HK, SG & TW Orders:

Up to 1Kg, a flat charge $24 shipping for a order of health products sent from New Zealand. For other general items, it is FREE shipping to Hong Kong, Singapore or Taiwan.

Handling time: 1 - 2 working days once payment is cleared.

Delivery Time: Except for those with longer shipping time specified in product page, delivery time is usually 7-10 working days to most urban address in Hong Kong, Taiwan & Singapore.

For UK Orders:

Up to 1Kg, a flat charge $24 shipping for a order of health products sent from New Zealand. For other general items, it is $6.90 shipping to United Kingdom.

Handling time: 1 - 2 working days once payment is cleared.

Delivery Time: Except for those with longer shipping time specified in product page, delivery time is usually 8-14 working days to most urban address in United Kingdom.

Return & Refund

We offer 14-day no-question-asked refund policy for returns in re-salable conditions (unopened with undamaged packaging. All accessories, parts and manuals etc. must be included and as their original conditions).

The following products are not returnable and refundable:

Used or opened consumable products such as cosmetics or a bottle of capsules etc.;
All products listed as clearance items (with a short product expiry);
A product with a clear statement displayed on its page as non refundable for your health, hygiene and safety protection.
Products with expired warranty (warranty period: 90 days for items under $50, 6 months for items under $100 and 1 year for those valued $100 or above).

All returns need to be posted to New Zealand address as instructed.

For more details, please read our Return & Refund Policy

Why buy from us

We offer competitive price.

No extra charge for rural address.

Fast shipping:

for products sent from Auckland, 1-3 days to urban address.
for products sent from overseas, around 7-10 days to urban address.

We constantly offer new emerging products that make people's life healthier.
New Zealand address for all returns no matter where the products are sending from.
We offer 14-day no-question-asked return policy (for exceptions, read our Return & Refund Policy ).